Hand Shifter Issues

Issue Type 1- Hand Shifter Button Malfunction

  • The rear derailleur can be shifted normally through the App
  • Both buttons of the hand shifter only shift the rear derailleur in one single direction
  • No light lights up on the hand shifter after pressing the small button
  • The small button is confirmed faulty

 

 

Issue Type 2- Hand Shifter Hardware Failure

  • Please follow the reference video to reconnect the rear derailleur with the magnetic charging cable, re-pair the system, and confirm that the shifters are successfully connected in the WHEELTOP App.
  • Use the WHEELTOP App to shift the rear derailleur. Please refer to the video below for the detailed procedure.
  • Then try shifting with the shifters and confirm that the rear derailleur does not respond.
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