Shipping & Delivery
To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.
Shipping Destinations
Estimated Shipping Costs & Delivery Times
For any inquiries or assistance, feel free to reach out to our customer service support at service@wheeltop.us. We appreciate your support!
| Country / Region | Logistic Carrier | Handing Time | Estimated Delivery Time | Postage |
| Contiguous US | DHL/YunExpress | 1-2 business days |
3-7 business days (Shipped From USA) 3-15 business days (Shipped From China) |
Free |
| Alaska, Hawaii |
YunExpress |
1-2 business days |
3-12 business days (Shipped From USA) 7-15 business days (Shipped From China)
|
0-20 USD/Unit |
| Puerto Rico |
YunExpress/FedEx |
1-2 business days |
3-12 business days (Shipped From USA) 7-15 business days (Shipped From China)
|
10+ USD/Unit |
Return Charging
Important Information
- The logistics information above does not apply to pre-order items.
- If the delivery fails due to an incorrect address, resulting in the product being returned by the carrier, and if customers issue a return, customers will be responsible for covering double the return shipping costs: the initial return due to the undeliverable address, and the costs for the non-quality-related return.
- We don’t accept PO.BOX as delivery address, please DO NOT fill in an PO.BOX address.
- Once your order is dispatched, you'll receive an email containing tracking details for your convenience.
- The estimated delivery times mentioned in the table Shipping Costs & Delivery Times are provided by the carrier. During the shipping period, various uncontrollable factors may cause the actual delivery time to be longer than the estimated delivery times stated in the table (Earthquakes, strikes, tsunamis, tornadoes, etc.). Wheeltop.us is not responsible for any consequences arising from this.
Delivery Claims
We recommend that you personally sign for the package upon delivery and inspect it immediately. If you notice any visible damage during the delivery process, please document it and contact us promptly. To ensure a smooth resolution for any potential claims, we strongly encourage you to record a video of the entire unboxing and inspection process as proof.
In the event of a non-delivery or if your tracking information indicates that the carrier delivered the package but you haven't received it, kindly reach out to us within 10 days to initiate a claim.
Contact our support team at service@wheeltop.us, and we'll guide you through the claims process, collaborating with the carrier on your behalf. Please be aware that the claims resolution may take up to 60 days, depending on the shipping carrier utilized.
